Hypermobility Project
Privacy Policy
As at August, 2025
1. Our Commitment to Privacy
1.1. Hypermobility Project Pty Ltd (“Hypermobility Project”, "us", "we", or "our") is committed to safeguarding the privacy of our clients, staff, students, and visitors, as well as those who interact with our website, courses, or services.
1.2. We are bound by the Privacy Act 1988 (Cth), the Australian Privacy Principles, and other relevant laws governing how health and education service providers handle your Personal and Sensitive Information.
1.3. This Privacy Policy ("Policy") sets out how we collect, use, and protect your Personal Information and Sensitive Information. It applies to our website, www.hypermobilityProject.com, and the services and products we provide, including online courses and educational materials.
2. Definitions
2.1. Personal Information refers to information that may identify you or make you reasonably identifiable. This includes, but is not limited to, your name, contact details, and billing information.
2.2. Sensitive Information includes any data related to your health, racial or ethnic origin, sexual orientation, religious beliefs, and other personal aspects as defined under the Privacy Act.
3. Collection of Your Data
3.1. To provide our services, including educational content and online courses, we may collect and store your Personal and Sensitive Information ("your Data") via our website, learning platforms, registration forms, or direct communication.
3.2. Your Data may include:
3.2.1. Name, phone number, address, and email;
3.2.2. Payment and billing details;
3.2.3. Health and medical history (where relevant to learning outcomes);
3.2.4. Professional background or qualifications (for course eligibility);
3.2.5. Other voluntarily provided information.
3.3. We collect Sensitive Information only with your consent.
3.4. Your Data may be collected in person, via our website or third-party platforms (e.g. Innovorise, Zoom, Stripe), over the phone, email, or through social media.
3.5. Additional data may be collected when you provide feedback, complete course evaluations, participate in promotions, or communicate with us.
3.6. We may receive your Data from third parties such as referring organisations, professional bodies, or colleagues, and will manage it in accordance with this Policy.
3.7. You may participate in group sessions or calls as part of engaging with us. During those sessions, you may choose to disclose Personal Information or Sensitive Information. Any such disclosure is entirely at your own discretion and we take no responsibility for such a disclosure. We may record group sessions or calls, and you consent to us collecting any Personal Information or Sensitive Information you disclose during such a session or call.
4. Use of Your Data
4.1. Your Data will only be used for the purpose (or purposes) for which it was collected, including course enrolment, communication, assessment, and payment processing.
4.2. We may use your information to provide updates about new courses, education events, or resources, with your consent.
4.3. Your Data may be used to enhance course delivery, improve learning outcomes, and understand participant needs.
4.4. We may use your Data where reasonably expected or required by law, including for professional or legal advice.
4.5. Sensitive Information will only be used and disclosed for purposes related to your learning journey or where legally required.
4.6. If you choose, your information may be added to the Not Just Bendy Hypermobility Services practice (NJB) database to receive client referrals, where relevant to your qualifications and completion of Hypermobility Project training modules. You may also opt in to be listed in a public-facing directory hosted by Hypermobility Project (once this feature becomes available). This listing may include your name, location, professional background, contact information, and a summary of modules you have completed with us.
4.7. Inclusion in either the NJB referral database or the Hypermobility Project directory is entirely voluntary. You may opt in or out during course registration or by contacting us at any time. You may also request updates or corrections to your listing.
4.8. You may withdraw your consent at any time. Upon withdrawal, we will remove your data from the NJB referral system and/or the public directory within a reasonable time frame.
4.9. The directory is publicly accessible. Please consider your privacy preferences carefully before opting in.
4.10. We will take reasonable steps to ensure the accuracy of your listing, but you are responsible for keeping your information up to date.
5. Disclosure of Your Data
5.1. Personal Information may be disclosed to our employees, contractors, advisors, learning platform providers, insurers, and subcontractors as necessary.
5.2. We only disclose Personal Information to third parties when required for course delivery or support.
5.3. Legal obligations may require disclosure to government agencies or by court order.
5.4. Your Data may be used to protect our legal rights and property.
5.5. Aggregate, non-identifiable information may be used for research or academic analysis.
5.6. We will not share your Data without consent, except as outlined here.
5.7. Your Data, including Sensitive Information, may be disclosed to relevant educational or regulatory bodies where required by law or where you request us to do so.
5.8. Some data may be stored or processed overseas by our service providers.
5.9. If business ownership changes, we may transfer data under confidentiality agreements.
5.10. Where you have disclosed Personal Information or Sensitive Information during a recorded group call or session, that recording may be provided to other participants. You consent to us providing that recording and any Personal Information or Sensitive Information contained within it to other participants.
5.11. By providing your Data, you consent to this Policy, including relevant third-party disclosures.
6. Security of Your Data
6.1. We implement reasonable measures to protect your Data from misuse or unauthorised access.
6.2. These include secure platforms for course delivery, password-protected databases, and administrative safeguards.
6.3. However, like any business, we cannot provide an absolute guarantee of data security, and information is shared at your own risk.
6.4. You are responsible for safeguarding passwords and access credentials.
7. Access to Your Information
7.1. You may request access to your Data under the Privacy Act.
7.2. A small administrative fee may apply. Requests can be sent to [email protected].
7.3. We may refuse access in accordance with the Privacy Act where appropriate.
8. Website
8.1. Our website may collect data such as browser type, IP address, or referrer URL for analytical purposes.
8.2. Cookies or similar technologies may be used. You may adjust your browser settings to manage this.
8.3. By using our website, you consent to us using cookies or similar technologies, and storing, using and disclosing technical information as set out above.
9. Marketing Emails
9.1. With your consent, we may send you marketing emails including about our courses, events, and educational services.
9.2. You may opt-out at any time using the unsubscribe link or by otherwise contacting us.
10. Complaints
10.1. Complaints may be directed to: [email protected]
10.2. We take privacy complaints seriously and will respond promptly.
11. Updates to This Policy
11.1. This Policy is subject to change.
11.2. Updates will be posted on our website and/or emailed to relevant contacts.
Advancing care.
Empowering clinicians.
Disclaimer: The resources on this site are designed for education and general guidance. They are not a replacement for personalised medical advice. If you are seeking care, please consult a qualified medical professional for advice tailored to your situation.
Health professionals trained through this site are responsible for their own clinical decisions and professional conduct.